Returns & Exchanges Procedure

Please note our policy:   Refunds are not allowed; items may be returned for exchange at SwankAtlanta.com or IN-STORE CREDIT ONLY. Even if you have an affiliation with the owner, there are NO EXCEPTIONS.  Please do not return any SALE or "FINAL SALE" item, as it is unable to be returned or exchanged and you will not be given a store credit. 

CANCELLATIONS: Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

"FINAL SALE" items are: All handbags, Belts, Shoes, Boots, Flip-Flops, Bathing Suits, Underwear, Jewelry, Accessories, Tights, Hosiery, Intimate Apparel, Gloves, Hats and Scarves as well as any SALE merchandise.  

Allowable returned items will be given store credit only, NO EXCEPTIONS.  SwankAtlanta.com prides itself on offering the highest quality merchandise and fulfilling customer orders accurately.  If you are not fully satisfied with your purchase simply return the unused item in its original condition within 7 days of receipt and we will provide you with a store credit, good for 1 year, or exchange, less shipping costs.   

Items received after the 7 days will be subject to a 20% restocking fee.  Items received after 14 days will not be accepted.  A shipping fee of $10.00 will be charged for all exchanges.  If you received complimentary shipping on your order, a fee of $10.00 will be deducted from the returned credit amount.  Please view our website for shipping charges.   

RETURNS will be processed within 5 to 7 business days. Please note on returns for exchange to different size or color, the purchaser is responsible for the shipping charges. Items returned must be in original condition, with all the original packaging, tickets, hangtags, etc..including the original invoice.  SwankAtlanta.com will not accept any item returned with obvious signs of wear or with any of the original tags removed.

Send Returns to:

SWANK-ATLANTA